ISO 9000 family – Quality management
The ISO 9000 family addresses various quality management aspects and includes some of the best known standards of ISO. The standards provide guidance and tools for companies and organizations that want to ensure that customer requirements are consistently met by their products and services and that quality is improved consistently.
What is ISO 9001 ?
ISO 9001:2015 sets the quality management system criteria and is the only family standard that can be certified to (although this is not a requirement). Any organization, large or small, can use it irrespective of its field of activity. In fact, more than one million companies and organizations are certified to ISO 9001 in more than 170 countries.
This standard is based on a number of principles of quality management including strong customer focus, motivation and involvement of top management, process approach and ongoing improvement. In the Quality Management Principles these principles are explained in more detail. The use of ISO 9001:2015 helps ensure that customers receive consistent products and services of good quality, which in turn brings many business benefits.