Our ITIL ® Service Transition Toolkit provides comprehensive policy and process documents covering Change, Release and Deployment, Service Assets and Configuration and Knowledge Management, plus Change Evaluation, Service Validation and Testing and Transition Planning and Support. Together with the CertiToolKit ITIL Service Operation Toolkit, this Axelos – licensed product provides a great starting point for improving processes in IT service management and continuing to attain ISO / IEC 20000 certification.
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Change Evaluation Policy (8 pages)
Change Evaluation Process (29 pages)
Change Evaluation Report (11 pages)
Change Management Policy (8 pages)
Change Management Process (35 pages)
Request For Change (2 pages)
Knowledge Management Policy (8 pages)
Knowledge Management Process (32 pages)
Knowledge Management Strategy (12 pages)
Release and Deployment Management Policy (8 pages)
Release and Deployment Management Process (33 pages)
Service Asset and Configuration Management Policy (8 pages)
Service Asset and Configuration Management Process (34 pages)
Service Validation and Testing Policy (8 pages)
Service Validation and Testing Process (29 pages)
Transition Planning and Support Policy (8 pages)
Transition Planning and Support Process (28 pages)
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