8.5 Service design, build and transition<\/strong><\/p>\n
\n<\/p>\nChange Management Policy (11 pages)<\/p>\n
\n<\/p>\nChange Management Process (30 pages)<\/p>\n
\n<\/p>\nChange Management Presentation (9 slides)<\/p>\n
\n<\/p>\nDesign and Transition of New or Changed Services Process (18 pages)<\/p>\n
\n<\/p>\nBusiness Case (17 pages)<\/p>\n
\n<\/p>\nProject Initiation Document (17 pages)<\/p>\n
\n<\/p>\nService Requirements Specification (14 pages)<\/p>\n
\n<\/p>\nService Design Specification (23 pages)<\/p>\n
\n<\/p>\nProject Post Implementation Review (12 pages)<\/p>\n
\n<\/p>\nDesign and Transition of New or Changed Services Presentation (8 slides)<\/p>\n
\n<\/p>\nRelease and Deployment Management Policy (10 pages)<\/p>\n
\n<\/p>\nRelease and Deployment Management Process (24 pages)<\/p>\n
\n<\/p>\nRelease and Deployment Plan (11 pages)<\/p>\n
\n<\/p>\nSoftware Catalogue (5 pages)<\/p>\n
\n<\/p>\nRelease and Deployment Management Presentation (9 slides)<\/p>\n
\n<\/p>\nChange Request Form (2 pages)<\/p>\n
\n<\/p>\nService Acceptance Checklist (15 pages)<\/p>\n
\n<\/p>\nProject RAID Log (6 tabs)<\/p>\n
\n<\/p>\nProject Progress Report (1 page)<\/p>\n
\n<\/p>\nEXAMPLE Service Requirements (5 pages)<\/p>\n
\n<\/p>\n8.6 Resolution and fulfilment<\/strong><\/p>\n
\n<\/p>\nIncident Management Policy (10 pages)<\/p>\n
\n<\/p>\nIncident Management Process (25 pages)<\/p>\n
\n<\/p>\nMajor Incident Management Process (20 pages)<\/p>\n
\n<\/p>\nService Request Management Policy (10 pages)<\/p>\n
\n<\/p>\nService Request Management Process (26 pages)<\/p>\n
\n<\/p>\nIncident and Service Request Management Presentation (9 slides)<\/p>\n
\n<\/p>\nProblem Management Policy (10 pages)<\/p>\n
\n<\/p>\nProblem Management Process (25 pages)<\/p>\n
\n<\/p>\nProblem Management Presentation (8 slides)<\/p>\n
\n<\/p>\nIncident Model (4 pages)<\/p>\n
\n<\/p>\nRequest Model (4 pages)<\/p>\n
\n<\/p>\nMajor Incident Report (4 pages)<\/p>\n
\n<\/p>\nProblem Dashboard (4 pages)<\/p>\n
\n<\/p>\nMajor Problem Report (4 pages)<\/p>\n
\n<\/p>\n8.7 Service assurance<\/strong><\/p>\n
\n<\/p>\nService Continuity and Availability Management Policy (10 pages)<\/p>\n
\n<\/p>\nBusiness Impact Analysis Process (17 pages)<\/p>\n
\n<\/p>\nService Continuity Plan (30 pages)<\/p>\n
\n<\/p>\nService Continuity Test Plan (8 pages)<\/p>\n
\n<\/p>\nService Continuity Test Report (12 pages)<\/p>\n
\n<\/p>\nAvailability Management Plan (11 pages)<\/p>\n
\n<\/p>\nBackup Policy (8 pages)<\/p>\n
\n<\/p>\nIncident Response Procedure (35 pages)<\/p>\n
\n<\/p>\nService Continuity and Availability Management Presentation (8 slides)<\/p>\n
\n<\/p>\nInformation Security Policy (59 pages)<\/p>\n
\n<\/p>\nRisk Assessment and Treatment Process (19 pages)<\/p>\n
\n<\/p>\nRisk Assessment Report (14 pages)<\/p>\n
\n<\/p>\nRisk Treatment Plan (11 pages)<\/p>\n
\n<\/p>\nInformation Security Summary Card (2 pages)<\/p>\n
\n<\/p>\nInformation Security Management Presentation (8 slides)<\/p>\n
\n<\/p>\nExternal Organization Information Security Agreement (17 pages)<\/p>\n
\n<\/p>\nUser Access Management Process (19 pages)<\/p>\n
\n<\/p>\nData Centre Access Procedure (10 pages)<\/p>\n
\n<\/p>\nBusiness Impact Analysis Tool (8 tabs)<\/p>\n
\n<\/p>\nPost Incident Report (4 pages)<\/p>\n
\n<\/p>\nRisk Assessment and Treatment Tool (10 tabs)<\/p>\n
\n<\/p>\nPersonal Commitment Statement (10 pages)<\/p>\n
\n<\/p>\nEXAMPLE Backup Procedure (11 pages)<\/p>\n
\n<\/p>\nEXAMPLE Business Impact Analysis Tool (8 tabs)<\/p>\n
\n<\/p>\nEXAMPLE Risk Assessment and Treatment Tool (10 tabs)<\/p>\n
\n<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/p>\n
<\/i><\/i>09. Performance evaluation<\/div><\/p>\n
\n<\/p>\n
Process for Monitoring Measurement Analysis and Evaluation (13 pages)<\/p>\n
\n<\/p>\n
Procedure for Service Management Audits (10 pages)<\/p>\n
\n<\/p>\n
Service Management System Audit Plan (11 pages)<\/p>\n
\n<\/p>\n
Internal Audit Report (14 pages)<\/p>\n
\n<\/p>\n
Service Management System Review Spreadsheet (6 tabs)<\/p>\n
\n<\/p>\n
Service Management Review Meeting Agenda (4 pages)<\/p>\n
\n<\/p>\n
Service Reporting Policy (11 pages)<\/p>\n
\n<\/p>\n
Service Report (17 pages)<\/p>\n
\n<\/p>\n
Internal Audit Action Plan (1 page)<\/p>\n
\n<\/p>\n
Internal Audit Checklist (12 pages)<\/p>\n
\n<\/p>\n
Internal Audit Schedule (2 pages)<\/p>\n
\n<\/p>\n
EXAMPLE service level statistics (1 tab)<\/p>\n
\n<\/p>\n
<\/div><\/div>\n<\/div><\/div>\n<\/p>\n
<\/i><\/i>10. Improvement<\/div><\/p>\n
\n<\/p>\n
Procedure for Continual Service Improvement (12 pages)<\/p>\n
\n<\/p>\n
Service Improvement Plan (4 pages)<\/p>\n
\n<\/p>\n
Procedure for the Management of Nonconformity (11 pages)<\/p>\n
\n<\/p>\n
Nonconformity and Corrective Action Log (4 tabs)<\/p>\n
\n<\/p>\n
EXAMPLE Nonconformity and Corrective Action Log (4 tabs)<\/p>\n
\n<\/p>\n
EXAMPLE Service Improvement Plan (4 tabs)<\/p>\n
\n<\/p>\n
<\/div><\/div>\n<\/div><\/div>\n<\/p>\n
<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"
The CertiToolKit ISO 20000 Toolkit is the best way to quickly and effectively set up a Service Management System and achieve ISO 20000:2018 certification with far less effort than doing it all yourself. We are known for the quality of our templates and each toolkit comes complete with updates and support for 12 months to help you get your organization to certify quickly. Below you can see the Toolkit’s contents, view sample documents, download examples, watch our introductory video, and instantly access your toolkit with a selection of currencies and payment options.<\/p>\n
Just click “Add to cart” and start today’s process. The toolkit will be available for download immediately after you have completed your payment. Please make sure that you use a valid email address as we will use it to provide updates to your product.<\/p>\n","protected":false},"featured_media":6821,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_cat":[17],"product_tag":[115,116,117,118,534,119],"yoast_head":"\n
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