{"id":508,"date":"2019-04-05T10:19:34","date_gmt":"2019-04-05T10:19:34","guid":{"rendered":"https:\/\/certitoolkit.com\/?post_type=product&#038;p=508"},"modified":"2021-10-18T14:26:34","modified_gmt":"2021-10-18T14:26:34","slug":"itil-service-operation-toolkit","status":"publish","type":"product","link":"https:\/\/certitoolkit.com\/shop\/toolkits\/itil-service-operation-toolkit\/","title":{"rendered":"ITIL SERVICE OPERATION TOOLKIT"},"content":{"rendered":"<h2 style=\"text-align: center;\">ITIL\u00ae Service Operation Process &#038; Policy Toolkit<\/h2>\n<p>&nbsp;<\/p>\n<h4>Your ITIL \u00ae 2011 Service Operation Process &#038; Policy Pack, written by an ITIL expert &#8211; qualified consultant, is the next logical step after reading the books and will save you time to get your ITIL project started. This toolkit is for you if you want to introduce ITIL \u00ae service operation processes into your organization. This toolkit provides ready &#8211; made policy and process documentation covering all 5 processes involved to complement the detailed content of the ITIL \u00ae 2011 Service Operation Book. Each document provides comprehensive subject coverage in accordance with the recommended ITIL \u00ae format and includes complete ITIL process diagrams.<\/h4>\n<h4><strong>What&#8217;s my ITIL Service Operation toolkit included?<\/strong><\/h4>\n<h5>Your toolkit will contain:<\/h5>\n<h5><a href=\"\" class=\"icon_bar \" target=\"_blank\"><span class=\"t\"><i class=\"icon-check\" aria-label=\"button with icon\"><\/i><\/span><span class=\"b\"><i class=\"icon-check\" aria-hidden=\"true\"><\/i><\/span><\/a>\n\u00a011 Comprehensive, customizable, ready &#8211; made policy and process documents<\/h5>\n<h5><a href=\"\" class=\"icon_bar \" target=\"_blank\"><span class=\"t\"><i class=\"icon-check\" aria-label=\"button with icon\"><\/i><\/span><span class=\"b\"><i class=\"icon-check\" aria-hidden=\"true\"><\/i><\/span><\/a>\n\u00a0Covers all 5 processes of ITIL\u00ae 2011 Service Operation<\/h5>\n<h5><a href=\"\" class=\"icon_bar \" target=\"_blank\"><span class=\"t\"><i class=\"icon-check\" aria-label=\"button with icon\"><\/i><\/span><span class=\"b\"><i class=\"icon-check\" aria-hidden=\"true\"><\/i><\/span><\/a>\n\u00a0Process diagrams for Visio configuration included<\/5><\/p>\n<h5><a href=\"\" class=\"icon_bar \" target=\"_blank\"><span class=\"t\"><i class=\"icon-check\" aria-label=\"button with icon\"><\/i><\/span><span class=\"b\"><i class=\"icon-check\" aria-hidden=\"true\"><\/i><\/span><\/a>\n Officially licensed ITIL\u00ae product<\/h5>\n<h5><a href=\"\" class=\"icon_bar \" target=\"_blank\"><span class=\"t\"><i class=\"icon-check\" aria-label=\"button with icon\"><\/i><\/span><span class=\"b\"><i class=\"icon-check\" aria-hidden=\"true\"><\/i><\/span><\/a>\n A registration for our regular update service for 12 months<\/h5>\n<div class=\"jq-tabs tabs_wrapper tabs_\"><ul><li><a href=\"#tab-66112a643704a-1\">LIST OF DOCUMENTS IN THE TOOLKIT (Click to expand)<\/a><\/li><\/ul><div id=\"tab-66112a643704a-1\" ><\/p>\n<p><div class=\"accordion\"><div class=\"mfn-acc accordion_wrapper \"><div class=\"question\"><div class=\"title\"><i class=\"icon-plus acc-icon-plus\" aria-hidden=\"true\"><\/i><i class=\"icon-minus acc-icon-minus\" aria-hidden=\"true\"><\/i>ITIL\u00ae Service Operation Process and Policy Toolkit<\/div><div class=\"answer\"><\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Access Management Policy (8 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Access Management Process (35 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Event Management Policy (8 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Event Management Process (31 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Incident Management Policy (8 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Incident Management Process (43 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Major Incident Management Procedure (18 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Incident Model (3 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Major Incident Report (3 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Problem Management Policy (8 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Problem Management Process (35 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Problem Dashboard (3 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Major Problem Report (3 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Request Fulfilment Policy (8 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Request Fulfilment Process (37 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p>Request Model (3 pages)<\/p>\n<p><hr class=\" hr_color\" style=\"margin:0 auto 30px;\"\/>\n<\/p>\n<p><\/div><\/div>\n<\/div><\/div>\n<\/p>\n<p><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our ITIL Service Operation Toolkit provides complete process and policy document templates for each of the five key Service Operation processes (Access, Event, Incident, Problem and Request Management). The CertiToolKit toolkit, as an Axelos &#8211; licensed product, means that you can spend time implementing processes rather than writing documents and reach process maturity faster and more efficiently. You can see what&#8217;s in the pack and see a sample of the following documents. Together with the CertiToolKit Service Transition Toolkit, this product provides the perfect launch pad for continuing and achieving ISO \/ IEC 20000 certification if desired.<\/p>\n<p>Just click &#8220;Add to cart&#8221; and start today&#8217;s process. The toolkit will be available for download immediately after you have completed your payment. Please make sure that you use a valid email address as we will use it to provide updates to your product.<\/p>\n","protected":false},"featured_media":273,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_cat":[17],"product_tag":[440,439,442,441,476,539],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.1 (Yoast SEO v22.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITIL SERVICE OPERATION TOOLKIT - CertiToolKit<\/title>\n<meta name=\"description\" content=\"Our ITIL Service Operation Toolkit provides process and policy for Service Operation processes (Access, Event, Incident, Problem and Request Management).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/certitoolkit.com\/shop\/toolkits\/itil-service-operation-toolkit\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL SERVICE OPERATION TOOLKIT\" \/>\n<meta property=\"og:description\" content=\"Our ITIL Service Operation Toolkit provides process and policy for Service Operation processes (Access, Event, Incident, Problem and Request Management).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/certitoolkit.com\/shop\/toolkits\/itil-service-operation-toolkit\/\" \/>\n<meta property=\"og:site_name\" content=\"CertiToolKit\" \/>\n<meta property=\"article:modified_time\" content=\"2021-10-18T14:26:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/certitoolkit.com\/wp-content\/uploads\/2019\/03\/ITIL1-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"764\" \/>\n\t<meta property=\"og:image:height\" content=\"739\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Price\" \/>\n\t<meta name=\"twitter:data1\" content=\"&euro;135\" \/>\n\t<meta name=\"twitter:label2\" content=\"Availability\" \/>\n\t<meta name=\"twitter:data2\" content=\"In stock\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/certitoolkit.com\/shop\/toolkits\/itil-service-operation-toolkit\/\",\"url\":\"https:\/\/certitoolkit.com\/shop\/toolkits\/itil-service-operation-toolkit\/\",\"name\":\"ITIL SERVICE OPERATION TOOLKIT - 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