ISO 27001 TOOLKIT
March 31, 2019
ISO 22301 TOOLKIT
March 31, 2019
ISO 2OOOO TOOLKIT
€395
The CertiToolKit ISO 20000 Toolkit is the best way to quickly and effectively set up a Service Management System and achieve ISO 20000:2018 certification with far less effort than doing it all yourself. We are known for the quality of our templates and each toolkit comes complete with updates and support for 12 months to help you get your organization to certify quickly. Below you can see the Toolkit’s contents, view sample documents, download examples, watch our introductory video, and instantly access your toolkit with a selection of currencies and payment options.
Just click “Add to cart” and start today’s process. The toolkit will be available for download immediately after you have completed your payment. Please make sure that you use a valid email address as we will use it to provide updates to your product.
If you can do it yourself with an ISO 20000 toolkit, why spend money on expensive consultants!
Written by an ITIL expert and qualified ISO / IEC 20000 manager, auditor and consultant, our ISO 20000 toolkit includes all policies, IT service management processes and procedures that you need to align your service provision with best practices and meet the ISO20000:2018 standard requirements.
What’s my ISO 20000 toolkit included?
Your toolkit will contain:
110 + Policies, processes, procedures and other useful tools
One hour consultation with our qualified ISO20000 implementor
Expert review of 3 completed documents of your choice
A year – long email support as much as you need
A registration for our regular update service for 12 months
A Guide to Implementing the ISO20000 Standard (41 pages)
ISO 20000 Toolkit Completion Instructions (4 pages)
Service Management System Project Initiation Document (20 pages)
ISO 20000 Benefits Presentation (9 slides)
ISO 20000 Implementation Project Plan (Microsoft Project) (120 lines)
ISO 20000 Implementation Project Plan (Excel) (120 lines)
ISO 20000 Introduction Presentation (8 slides)
ISO 20000 Gap Assessment Tool (11 tabs)
ISO20000 Assessment Evidence (3 tabs)
ISO 20000 Progress Report (2 pages)
ISO 20000 Implementation Process Diagram (1 page)
There are no requirements in these sections of the standard
SMS Context, Requirements and Scope (20 pages)
Service Management Policy (14 pages)
Service Management Roles, Responsibilities and Authorities (22 pages)
Top Management Communication Programme (9 pages)
Service Requirements (2 tabs)
Executive Support Letter (5 pages)
ISO 20000 Service Management System Presentation (9 slides)
Service Management Plan (18 pages)
Opportunity Assessment Tool (6 tabs)
SMS Documentation Log (2 tabs)
Procedure for the Control of Documented Information (15 pages)
Skills and Training Needs Assessment (16 pages)
Meeting Minutes Template (1 page)
Skills Development Survey (3 tabs)
Skills Development Survey Response Analysis (3 tabs)
EXAMPLE Staff Skills and Training Needs Assessment (18 pages)
8.1 Operational planning and control
Documents addressing this section are included in other folders
8.2 Service portfolio
Process for Control of Parties Involved in the Service Lifecycle (16 pages)
Service Catalogue (9 pages)
Configuration Management Policy (10 pages)
Configuration Management Process (24 pages)
Configuration Management Procedure (11 pages)
Definitive Media Library Catalogue (3 tabs)
Configuration Management Presentation (8 slides)
EXAMPLE Definitive Media Library Catalogue (3 tabs)
EXAMPLE Service Catalogue (6 pages)
8.3 Relationship and agreement
Business Relationship Management Policy (10 pages)
Business Relationship Management Plan (13 pages)
Service Complaint Procedure (9 pages)
User Satisfaction Survey Report (13 pages)
Business Relationship Management Presentation (8 slides)
Service Level Management Policy (10 pages)
Service Level Management Process (20 pages)
Service Level Agreement (25 pages)
Operational Level Agreement (18 pages)
IT Service Card (2 pages)
Service Level Management Presentation (8 slides)
Supplier Management Policy (10 pages)
Supplier Management Process (20 pages)
Supplier and Contracts Database (2 tabs)
Supplier Management Presentation (8 slides)
User Satisfaction survey (1 page)
8.4 Supply and demand
Budgeting and Accounting for Services Policy (11 pages)
Budgeting and Accounting for Services Process (21 pages)
Service Costing Model (3 tabs)
Budgeting and Accounting for Services Presentation (8 slides)
Capacity Management Policy (10 pages)
Capacity Management Process (19 pages)
Capacity Plan (12 pages)
Capacity Management Presentation (7 slides)
8.5 Service design, build and transition
Change Management Policy (11 pages)
Change Management Process (30 pages)
Change Management Presentation (9 slides)
Design and Transition of New or Changed Services Process (18 pages)
Business Case (17 pages)
Project Initiation Document (17 pages)
Service Requirements Specification (14 pages)
Service Design Specification (23 pages)
Project Post Implementation Review (12 pages)
Design and Transition of New or Changed Services Presentation (8 slides)
Release and Deployment Management Policy (10 pages)
Release and Deployment Management Process (24 pages)
Release and Deployment Plan (11 pages)
Software Catalogue (5 pages)
Release and Deployment Management Presentation (9 slides)
Change Request Form (2 pages)
Service Acceptance Checklist (15 pages)
Project RAID Log (6 tabs)
Project Progress Report (1 page)
EXAMPLE Service Requirements (5 pages)
8.6 Resolution and fulfilment
Incident Management Policy (10 pages)
Incident Management Process (25 pages)
Major Incident Management Process (20 pages)
Service Request Management Policy (10 pages)
Service Request Management Process (26 pages)
Incident and Service Request Management Presentation (9 slides)
Problem Management Policy (10 pages)
Problem Management Process (25 pages)
Problem Management Presentation (8 slides)
Incident Model (4 pages)
Request Model (4 pages)
Major Incident Report (4 pages)
Problem Dashboard (4 pages)
Major Problem Report (4 pages)
8.7 Service assurance
Service Continuity and Availability Management Policy (10 pages)
Business Impact Analysis Process (17 pages)
Service Continuity Plan (30 pages)
Service Continuity Test Plan (8 pages)
Service Continuity Test Report (12 pages)
Availability Management Plan (11 pages)
Backup Policy (8 pages)
Incident Response Procedure (35 pages)
Service Continuity and Availability Management Presentation (8 slides)
Information Security Policy (59 pages)
Risk Assessment and Treatment Process (19 pages)
Risk Assessment Report (14 pages)
Risk Treatment Plan (11 pages)
Information Security Summary Card (2 pages)
Information Security Management Presentation (8 slides)
External Organization Information Security Agreement (17 pages)
User Access Management Process (19 pages)
Data Centre Access Procedure (10 pages)
Business Impact Analysis Tool (8 tabs)
Post Incident Report (4 pages)
Risk Assessment and Treatment Tool (10 tabs)
Personal Commitment Statement (10 pages)
EXAMPLE Backup Procedure (11 pages)
EXAMPLE Business Impact Analysis Tool (8 tabs)
EXAMPLE Risk Assessment and Treatment Tool (10 tabs)
Process for Monitoring Measurement Analysis and Evaluation (13 pages)
Procedure for Service Management Audits (10 pages)
Service Management System Audit Plan (11 pages)
Internal Audit Report (14 pages)
Service Management System Review Spreadsheet (6 tabs)
Service Management Review Meeting Agenda (4 pages)
Service Reporting Policy (11 pages)
Service Report (17 pages)
Internal Audit Action Plan (1 page)
Internal Audit Checklist (12 pages)
Internal Audit Schedule (2 pages)
EXAMPLE service level statistics (1 tab)
Procedure for Continual Service Improvement (12 pages)
Service Improvement Plan (4 pages)
Procedure for the Management of Nonconformity (11 pages)
Nonconformity and Corrective Action Log (4 tabs)
EXAMPLE Nonconformity and Corrective Action Log (4 tabs)
EXAMPLE Service Improvement Plan (4 tabs)
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Chelsey –
The scope of the sample documents is very rich. Our lawyers reviewed our edits and are unable to find any fault with what is being submitted.